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Frequently Asked Questions



When exactly begins (ends) the validity of my SpainCard?
SpainCard is delivered blank. Before you use your SpainCard for the first time, you need to fill in your name and the starting date. From this day on your SpainCard is valid for 3 or 12 months depending on the version.

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How many people can use one SpainCard?
SpainCard is limited to the use of the card holder and, in the cardholder's presence, his/her husband, wive, or companion, and his/her children up to an age of 18 years.

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Do the discounted rates listed on this site include all taxes?
The rates listed on our web site include all taxes (unless otherwise stated).

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Are the discounted hotel rates listed on this site per room or per person?
All hotel rates listed are per room and night, not per person. In most cases only double room rates are listed, however special rates for other room types (single, suites, etc.) are available from the hotel at request.

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How do I make reservations at your discounted rates?
Please consult our Help with Reservations.

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Can I first make my reservations and then purchase SpainCard?
Several companies require a discount number (which we will send you together with your SpainCard) in order to accept reservations at our discounted rates. With these companies you cannot make reservations before you receive your SpainCard.

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Will you make reservations for me?
Sorry, no. However, you may look up any establishment you wish to reserve in our directory of affiliated companies, where you will find all contact details.

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I will be in Spain for a few days only. Is such a short stay worth getting a SpainCard?
Absolutely, yes. All our discounts are substantial, with a minimum of 10%, however many establishments offer much higher discounts up to 50%. In most cases the 3-months version of SpainCard pays off the very first day you use it.

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I live out of Spain. Will you ship SpainCard to my Country?
Absolutely, yes. Please see our Shipping Timetable and Options.

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How long will shipping take?
Please see our Shipping Timetable and Options.

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Is the price for shipping included in the sales price?
Standard shipping is included. Express shipping (by Air Mail where applicable) has a small extra fee. Please see our Shipping Table to find out which is the best option for you.

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Is it really secure to enter my credit card information in the order form?
We use the most advanced technologies, including our own SSL secure server with Thawte certificate, to assure the confidentiality of your data. Internet shopping at professionally made web sites is as secure as to use your credit card to pay at a hotel or restaurant.

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I receive an error message that my credit card seems not to be valid, but I know it is valid
Most probably this is due to a typo, either in the credit card number or in the expiry date. If you are absolutely sure that you have entered both correctly, please contact us or simply send your order by fax (we will then attempt to charge your credit card manually, please see below).

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I do not want to send my credit card details over the internet. Can I send my order by fax?
Yes. However, please note that fax orders must be processed manually. For this reason, shipping may be delayed 1-2 business days. To place your order by fax please print out our order form (after filling in all necessary information), then fax it to +34-954-298079

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I receive a Java script error, e.g. when I try to use your currency converter
Either you have Javascript turned off in your browser, or you are using an older browser version which does not support Javascript. We recommend you use at least Netscape 4 or Internet Explorer 4 for optimally viewing our web site.

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Back | Frequently asked questions | Help with Reservations
Shipping timetable and options | Terms and Conditions


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